Terms of Service

Using our Services, you agree as follows,

Acceptance of the Terms. Your continued access to or use of the Website and/or the Services constitutes your acceptance of our Acceptable Use Policy, of our Privacy Policy, of our Refund Policy, of our SLA and these Terms. Certain Services may require additional terms and conditions in which case you are clicking of “I ACCEPT” buttons and/or other prompts and/or any other similar methods of acquiring your consent will constitute your acceptance of the said terms and conditions.

1. You must provide accurate and complete registration information any time you register to use any of the Services. You are responsible for the security of your passwords and for any use of your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify us immediately. Accordingly, you agree that you will be solely responsible for all activities which occur under your account.
2. You agree not to engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
3. Any license to use any third-party applications is granted directly from the original provider of the third-party application(s) directly to you. You agree to abide by all the terms and conditions of any such license. You will be solely responsible for paying for and obtaining the rights to any third-party applications you install and/or operate through and/or in connection with the Services, and for compliance with the applicable terms and conditions of each third-party application license.

Support

1. We provide support through a variety of methods (e.g. knowledgebase, forums, chat and support ticketing system).  
2. If you abuse our support staff or any employee of CloudOnClick, we may terminate this agreement and your access to the Services effective immediately.
3. During our interactions with you, including while providing Support, we may solicit or you may provide feedback about the Services.  You agree that we are free to use and disclose this feedback for any purpose. 

Fees & Refund

1. The charges for the Services are set out on the Order (“Fees”). We may adjust the Fees if there is a change to the configuration your sites or your use of the Services (including changes to CPU or RAM consumption and number of websites/WebApplications).
2. You will be charged the Fees beginning on the Effective Date .  Our schedule of payments is set out on the Order; if no schedule is stated, Fees is charged as post billing at the end of the month/start of next month.  All Fees are payable in U.S. dollars and are not refundable. We will collect the Fees by debiting the electronic payment method that you have provided to us. Credit, debit, or other similar sources of payment may be debited up to one week prior to the due date.
3. If you do not pay on time, we may suspend or terminate the Services and terminate this Agreement. If the Services are suspended because we do not receive payment, we will preserve Customer Content in accordance with our normal backup processes and procedures.   After that time the Customer Content will be deleted.

Termination

1. A party may terminate this Agreement and any Order at any time for any reason at any time for any reason or no reason by providing the other party with 30 days’ prior written notice. Additionally, we may terminate this Agreement or any Order immediately if (i) you fail to pay for Services on time, (ii) your use of the Services endangers or negatively affects our networks or systems, violates the law or our user policy
2. Upon any termination or expiration of this Agreement we will stop providing the Services.  This means that Customer’s Content may not be available.  It is Customer’s sole obligation to keep separate backups and to download the Customer Content prior to termination or the expiration this Agreement.